Privacy Policy
Last update: 22.03.2026
We (also known as "We", "Us" or "Our") are committed to protecting your Personal Data and privacy.
This Privacy Policy explains how we collect and store the information you provide through the website Mercer Vaultcrest (the "Website").
These principles will be upheld:
To be transparent about how we process and collect your personal information:
We want to help you make informed decisions about how your Personal Data is used and processed. That's why we've created this website. We use various methods to provide you with relevant information about Personal Data handling.
If we believe you need specific details, we'll provide them at the appropriate time.
We're happy to answer your questions and provide any clarifications you need regarding legal limitations on data use. You can reach us by email at: info@mercer-vaultcrest.com
Personal Data will only be used for the purposes specified in this Policy.
We may process your Personal Data for various purposes, including providing our website and Services (which may include connecting you with third-party trading platforms), improving the site, protecting our rights and interests, maintaining and delivering the Services, meeting regulatory and legal requirements, and conducting administrative and business activities. We also process your Personal Data to better understand your preferences and needs.
To use essential tools for protecting your rights regarding Personal Data:
To help you exercise your rights, we have substantial resources in place. Please contact us at any time to request your personal data. We can modify or delete it, stop using it for specific or general purposes, transfer it to you or a third party, and accommodate your requests.
Protect Your Personal Data:
While we cannot guarantee complete security of your personal data, we are committed to employing a range of methods and techniques to help protect it.
Our Privacy and Security Policy is comprehensive.
1. The Scope?
This policy describes the Personal Data that the Company collects from natural individuals and how it processes, shares, secures, and manages that data.
This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be directly identified or identified through a combination of information we hold or can access.
The Policy defines "processing" as any operation involving the use or collection of Personal Data, including management, structuring, and storage.
Our services are intended for general audiences and are not designed for anyone under 18 years of age. We do not knowingly collect or seek information from anyone younger than 18, nor do we knowingly permit such persons to use our services. We will delete any information we discover about children as soon as possible.
2. What Personal Data Do We Hold About You?
When you access our services and channels or visit our website, we collect your Personal Data. We may ask for your Personal Data in certain circumstances, or we may gather it by analysing your use of our Services and channels, or by receiving information from our third-party partners.
There is no requirement to disclose personal information to the company, nor any associated consequences.
However, you're not required to provide us with any personal data. In certain circumstances, this may prevent us from delivering our services or enabling users to access the website.
4. What Personal Data Do We Collect? When you visit our website, we collect the following personal information:
This includes information about your online activity log, data about your traffic (including IP address, date of access, time of access, and language used), software crash logs, browser type, and device information. This data is not personal information and cannot be used to identify you.
Personal Data We Receive from You: any personal data you provide to us at your own discretion when you connect with a third-party online trading platform through us.
Personal Information You Provide to Third-Party Platforms: this information includes your full name, address, phone number, and email address to facilitate trading.
5. Legal Basis and Reasons for Processing Your Personal Data
Your Personal Data is processed by the company for the purposes outlined in this section, in accordance with the applicable legal basis.
The Company cannot process your Personal Data without a valid legal basis. The legal grounds under which the Company may process your Personal Data are:
- You have consented to the processing of your Personal Data for one or more purposes. This applies when you submit personal information through the Website so that we can transfer it to a third-party trading platform.
- The Company or a third party may need to process your information to pursue legitimate interests, such as improving Our Services or defending legal claims.
- Processing must comply with legal requirements.
Contact us via email for further details about the processing required to protect our legitimate interests.
Below is a list of the reasons and legal grounds we may use to process your personal data.
Scope
Legal Basis
To provide your personal information to third parties at your request for access to digital trading
If you request it, we may ask for your Personal Data to share with third-party companies.
You have consented to the processing of your personal data for one or more purposes.
2. To answer your requests, questions or concerns
We need your Personal Data to help us respond to any questions you may have about the Services.
The Company or a third party may need to process your data based on legitimate interests.
3. To fulfil legal obligations, administrative requirements, and judicial orders, we process Personal Data as required by law.
To meet our legal obligations, we must process your information.
4. To enhance Our Services, Personal
Data may be used by us to improve Our Services. This includes, amongst other things, any crash or malfunction reports that we collect in relation to the Services.
The Company or a third party may need to process data based on legitimate interests.
5. To prevent fraud and misuse of our services
The Company or a third party has a legitimate interest requiring the processing of your data.
6. To perform and manage activities aligned with Our Services requirements
This includes back-office functions, business development, strategic decision-making, oversight mechanisms, and similar operations.
We need to process personal data to pursue the legitimate interests of the Company or a third party.
7. To conduct analysis, such as statistical analysis
To inform our decision-making on various matters, we use a range of analytical techniques, including statistical methods.
The Company's legitimate interests or those of a third party require processing of your data.
To protect our assets, rights and interests—as well as those of third parties—we have established procedures to enforce and defend legal claims.
We may process your Personal Data to safeguard our rights, interests and assets, or those of third parties, in accordance with all applicable laws, regulations, agreements, and relevant terms and policies.
The Company or a third party may need to process personal data to pursue legitimate interests.
Transfer of Personal Data to Third Parties
The Company may share your Personal Data with third-party service providers, such as hosting and storage providers, to receive IP address information and analyse user experiences.
You can request that we share your Personal Data with third-party trading platforms. We will provide your Personal Data to these trading platforms in accordance with their privacy policies. Your Personal Data may be shared with multiple trading platforms.
The Company may also share Personal Data with related entities or business partners to provide resources that help us enhance and improve our products and services.
Where necessary to protect the rights or assets of third parties, the Company may disclose Personal Data to regulatory, local, or other official authorities.
We may additionally share Personal Data about you with potential investors, buyers, lenders to the Company, or other companies within our group in connection with a transaction (including the transfer or sale of Company assets or assets of other group companies), merger, restructuring, consolidation, or insolvency of the Company or any other business within the group.
7. Third-party cookies and services
Third-party services, such as advertising providers and analytics companies, may be used on our website. These companies may also use cookies or similar technologies.
Cookies are small text files placed on your device each time you visit our website. We use cookies to gather information about your preferences and browsing habits, improve your user experience, remember your settings, and customise the products and services we offer you. Cookies are also used for statistical and analytical purposes.
Some cookies we use are session cookies. These are temporary files downloaded to your device that expire when you close your browser. Other cookies are persistent. Persistent cookies remain on your device for a period of time after you close your browser. They help us recognise you as a returning user and allow you to return to the website more easily.
Types of Cookies:
We may use them based on their intended purpose:
The type of cookie
Cookies are essential
Scope
These cookies are essential for accessing the features you've requested and navigating our website. They deliver the information, products and services you've asked for.
They're required for your device to download and stream data, allowing you to move around the website, use its features, and return to pages you've already visited.
Additional Information
Cookies collect Personal Data, such as your username and last login date, to confirm you're logged in to the site. They're automatically deleted when you close your web browser (session cookies).
The type of cookie
Functionality Cookies
Scope
Cookies help us recognise you when you visit our site and remember your preferences.
Additional Information
Cookies collect Personal Data, such as your username and last login date, to confirm you're logged in to the site. They're automatically deleted when you close your web browser (session cookies).
The type of cookie
Cookies for performance
Scope
We use cookies to collect performance data and analyse how our website is used, helping us improve your experience.
Additional Information
Cookies store anonymous data that isn't linked to any identifiable person. Some are removed when you close your browser, whilst others remain indefinitely.
Cookies are blocked, or removed
To block or remove cookies, adjust your browser settings. Below are links to help you with the most popular browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
However, be aware that certain features or the entire Website may not function as expected if this occurs.
ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of your personal data
The Company will retain your Personal Data for as long as necessary to fulfil the purpose of processing, as described in this Policy, or for longer periods as permitted by law, regulations, policies, and applicable orders.
We'll share your information with third-party trading platforms for a period of 12 months. If you agree, we will continue sharing your data for a further 12 months.
We regularly review retained Personal Data to ensure it's no longer required.
9. Transfers of personal information to third countries or international organisations
Your personal information may be transferred to other countries—including to third countries where you don't reside—or to international organisations. We take all necessary steps to protect your personal data and ensure that users can exercise their rights and access effective legal remedies.
These protections are available to all residents of the EEA (European Economic Area).
- Transfer to a third country or international organisation that the EU Commission has determined provides adequate protection for Personal Data, in accordance with Article 45(3) of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (the "GDPR").
- The transfer is made pursuant to a legally binding and enforceable agreement between public entities or authorities under Article 46(2)(a).
- The transfer was completed in accordance with standard data protection clauses adopted by the EU Commission under Article 46(2)(c) of the GDPR. These clauses can be reviewed at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
The Company can provide details about the security measures it uses to protect your Personal Data when transferred to third-party countries or international organisations. Please email info@wealthwaydigital.uk for more information.
10. Security of Your Personal Data
We have implemented appropriate organisational and technical safeguards to protect your Personal Data, including measures to prevent accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that the security of your Personal Data will be maintained without error. We are not liable for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data, including (but not limited to) disclosure due to transmission errors, unauthorised third-party access, or circumstances beyond our control.
Where required by law or other obligations beyond our control, we may be required to disclose your Personal Data to third parties such as public authorities. We cannot control how third parties secure your Personal Data in these circumstances.
Data transmission over the internet cannot be guaranteed as completely secure. We cannot ensure the security of Personal Data you transmit to us via the internet.
11. Hyperlinks to third-party websites
The website contains links to third-party sites and applications that operate independently of the Company. We do not oversee these external platforms and are not responsible for how they collect or process your Personal Data. This Privacy Policy does not apply to activities conducted through such third-party sites or applications.
Before accessing or using any third-party website or app, we recommend that you review their privacy policies. We also advise you to consider carefully what Personal Data you share with them.
12. Changes to this Policy
Before accessing any third-party websites or apps, we recommend reading their privacy policies. We also advise exercising caution when sharing your Personal Data with them.
13. Your rights regarding your personal information
You are entitled to request that we verify the accuracy of Personal Data being collected about you, rectify any inaccuracies, and delete all Personal Data no longer required by Us. You may also restrict how we process your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the information you provide in relation to your Personal Data. You may exercise these rights by sending an email to the address below.
Access rights
The Company can verify the accuracy of Personal Data being processed about you. If accurate, you are able to access your Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for additional copies. The data will be made available electronically if you request it.
The right to access Personal Data must not conflict with the rights and freedoms of others. If the request could harm another person's rights and freedoms, the Company may refuse the request or limit its response.
Right to rectification
The Company is entitled to rectify inaccurate Personal Data. You are entitled to request that any incomplete or incorrect Personal Data concerning you be rectified, taking into account the purpose for processing.
Right to erasure
The following circumstances apply: (a) Personal Data are no longer needed for the purpose for which they were collected or processed; (b) You withdraw consent and there is no legal basis for processing; (c) You object at any time, based on a reason specific to your situation, to processing of Personal Data about you that is based on legitimate interests pursued by Us or a third party; (d) Personal Data are being processed unlawfully; or (e) Personal Data must be deleted to comply with a legal obligation.
This right does not apply if processing is necessary (a) to fulfil an obligation required under European Union law or Member State law; or (b) to establish, exercise or defend legal rights.
Processing restrictions
If you have concerns about the accuracy of your Personal Data, you can ask the Company to restrict its processing.
If you request that Personal Data be restricted, it may only be retained if you give consent, or to establish, exercise or defend legal rights, or to protect the rights of another individual, or for a reason of significant public interest within the European Union or a Member State.
Right to data portability
If processing is carried out by an automated system and is based on consent or a contract you are party to, you have the right to review and receive your Personal Data from the Company.
You are entitled to request that your Personal Data be transferred directly from the Company to another controller, if technically feasible. Exercising your right to data portability does not affect your right to erasure. The right to transfer data does not interfere with the rights or freedoms of anyone else.
Right to object
You have the right at any time to object to processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party. This includes objecting to profiling based on legitimate interests. If we can establish compelling legitimate grounds for processing, we may not continue unless you can demonstrate that your rights, freedoms or interests outweigh ours, or the processing is necessary to establish, exercise or defend legal rights.
Regarding direct marketing, you have the right at any time to object to processing of Personal Data concerning you.
Right to withdraw consent
You may withdraw your consent for Us processing Personal Data about you at any time. This will not affect the lawfulness of processing that relied on your consent prior to withdrawal.
You are entitled to lodge a complaint with your supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to Personal Data processing within the European Union.
The laws of the European Union and Member States may limit your rights in relation to Personal Data concerning you, as detailed in this section.
We will provide the requested information in accordance with your rights under this section within one month of receiving your request. This timeframe may be extended to two months if necessary, depending on the nature and volume of your requests. We will notify you of any extension and the reasons within one month of receiving your request.
As long as it is not contrary to this section, the information you request will be provided free of charge. If your request is unjustified, excessive or repetitive, we may charge a reasonable fee to cover administrative costs. We may also decline to act.
If we have doubts about your identity, the Company may request further information to verify it.